FAQ

Buying

Can I buy my new Sensa directly from you?

We exclusively sell our bikes through Sensa resellers. Please check our dealer locator to find an official Sensa dealer near you.

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Can I buy replacement parts or have my bike serviced?

Your Sensa dealer can supply you with all the replacement parts for your Sensa bike. He can also provide additional services like assembling the parts to your bike. Also for regular service and maintenance you can ask the dealer to assist you. We cannot provide this service directly to you.

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How quickly is my bike delivered at my dealer after ordering?

A big part of our bike range is built to order. This way you can buy a bike that is tailored to your needs. Due to this method of production the delivery time of your bike can vary. Contact your dealer for further information about delivery times.

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Should I buy online or at a Local Bike Shop?

The LBS can help you out with additional advise on many subjects. This can be extremely helpful, especially for starters and people who are not sure on how to set-up a bike or what size to buy. Also in case of small repairs your LBS tends to help you out swiftly. But if you are a qualified mechanic, experienced rider and know exactly what you need you could buy online. Please keep in mind that for service or warranty issues, you still need to deal with the online retailer. This may be harder in case a bike needs to be returned or examined by a mechanic.

 

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Top 3 FAQs

1. What is the right bike size for me?

Because every body is different it is almost impossible to give you the right size through the internet. Therefore, we invite you to do a bike measurement at one of our dealers. Our frame geometry and sizing is shared with many bikefitting suppliers which makes the measurement process more easy. The Sensa dealer can help you to order the right size bike and after delivery of the bike they can tailor the bike for your needs. 

If you are suffering from injuries, it is advisable to carry out a professional bicycle measurement. We personally have got good experiences with http://www.smamiddennederland.nl/.

2. Where can I get that nice Sensa catalogue?

Our catalogue can be picked up free of charge at every official Sensa reseller. Use our dealer locator for a dealer near you.

3. How quickly is my bike delivered at my dealer after ordering?

A big part of our bike range is built to order. This way you can buy a bike that is tailored to your needs. Due to this method of production the delivery time of your bike can vary. Contact your dealer for further information about delivery times.

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